Hotel Hills Sarajevo Congress & Thermal Spa Resort

SELAM TEKNOLOJİ TURİZM YATIRIM ANONİM ŞİRKETİ (“Salam Booking”) believes that the protection of your personal data is an important matter and wants to inform you as a user of Salam Booking website/application www.salambooking.com (The “Platform”) how we collect, use, process and disclose your personal information and how we apply confidentiality and privacy in Salam Booking. Therefore, Salam Booking has created this Privacy Policy to show its commitment to protecting the privacy of its users’ data on its Platform and to explain to you what information we collect while you use our Services (the “Services”).

Please read this Privacy Policy, as all your information resulting from accessing and using Salam Booking Platform will be subject to this policy.

What Does the Privacy Policy Cover?

This Privacy Policy covers information that Salam Booking obtains and maintains in its electronic systems, namely:

Information and personal data that you provide to us.

Information collected automatically when you use the Services on the Platform.

Personal information that is from external sources.

Personal Information You Provide to Us

Personal information is information of a personal nature that a customer provides when using the Services of the Platform and which enables Salam Booking to identify users on its Platform, including, but not limited to, the following data:

Account Data: When you sign up for an account with us, we ask you for certain personal information to open your account, such as your name, number, email address, and password.

Payment Data: We collect your payment details, bank account numbers, and transaction information which may be processed and stored by one or more of third parties providing payment services or payment gateway companies.

Information Collected Automatically

Non-personal information that your browser automatically sends to our servers. It is known as data logging and includes, but is not limited to, the following data:

Usage Data: We collect information about your interaction with the Services, such as the pages or content you view on the App, the searches you perform, information about your activity and time spent on a page or screen, and navigation paths between pages.

Location Data: We may collect information about your location, for example: the city/country associated with your IP address. Also, when you use the location sharing feature with Salam Booking Platform, we may collect the location information of your mobile device. Keep in mind that most mobile devices allow you to enable or disable the location services for any App on your mobile in the settings of the device.

Device Data: We collect information about your computer or mobile device, such as the type of operating system, device model, manufacturer, browser type, screen resolution, device identifiers, IP address, or general location information such as city, country, or geographic area.

Cookies and Similar Technologies: As is common with many other websites, cookies are sent to your device. Its purpose is to understand your interaction and use of the Services provided on the Platform, in order to measure the performance of users and improve the Services provided on the Platform.

Communication: When you communicate or correspond with customer service, by phone, e-mail, or through the means of communication published on the Platform, we collect information related to contacts and any other information that you provide to us.

Personal Information from External Sources:

Personal information is obtained when you use third-party services, such as when you log in at Salam Booking Platform through a third-party website or application (for example, Google, Facebook, or Apple), which this party authorizes us to access your registration information and profile data. You, therefore, agree that Salam Booking may collect, store and use such information in accordance with this Privacy Policy. We are not responsible for how those third parties use and share your information. Thus, please refer to the privacy policies of those third parties to understand how they use and share your personal information.

Why Do We Use Your Personal Information?

We use your personal information to achieve various purposes, including but not limited to:

Opening an Account: We use your personal data to create your account on the Platform, which enables you to use the Platform, process transactions and payments, make use of the offered Services, and respond to your inquiries.

Customer Service: The customer service team needs to see your personal data and details in order to respond to your inquiries, provide the services and provide the assistance you need.

Marketing Activities: We use your personal information for analytical or statistical purposes to achieve promotional, marketing and advertising purposes.

Communicate With You: We use your personal information to verify your account and for any operational and advertising purposes such as managing your account or providing technical support to you, including sending you periodic messages about promotional offers in connection with the Service.

Improving Our Services: We also use your personal data for analytics purposes and to improve our Services and how they are delivered.

Legal Purposes: We may need to use your personal information to deal with and resolve legal claims and disputes, to enforce our terms and conditions or to comply with legal requests from competent authorities.

Who are the Third Parties with Whom We Share Your Personal Data?

Service Providers: We may use external service providers to support us in providing our Services, including but not limited to, the following service providers:

Websites hosting companies and applications to store content, platform and data.

Call centre and Customer Relationship Management (CRM).

Payment gateways.

Responding to Legal Requests: We may disclose your personal information to courts, governmental or tax authorities, or other relevant third parties to the extent permitted by applicable law.

Business Partners: We may disclose your personal information with our business partners to the extent of providing you the requested Services you choose on the Platform.

Other than that, and unless we have your consent, we will not share your personal information with any other third parties in any way.

 Information Security

We make every effort to take all preventive measures and apply all technical, physical and organizational measures in order to protect your information from any unauthorized access while transferring or storing any of your personal data. However, we cannot guarantee 100% security when transferring, storing or protecting information because we cannot guarantee the security of the Internet due to the possibility of breaches in the protection systems.

Data Transfers

We may transfer to, and store the data we collect about you in, countries other than the country in which the data was originally collected, including the United States, Canada or other destinations outside Türkiye, the European Economic Area (“EEA”) or the United Kingdom. These countries may not have the same data protection laws as the country in which you provided the data. When we transfer your data to other countries, we will protect the data as described in this Privacy Policy and comply with applicable legal requirements providing adequate protection for the transfer of data to countries outside Türkiye, the EEA or the United Kingdom.

If you are located in Türkiye, the EEA or the United Kingdom, we will only transfer your personal data if we have put in place appropriate safeguards in respect of the transfer that is accepted by the laws of Türkiye, the EEA, or the United Kingdom, and approved by the competent authorities in these countries.

 How Long We Keep Personal Data For?

We only retain your personal data for as long as needed to fulfil the purposes for which it is collected, unless we are required or permitted by law to keep the personal data for longer.

Changes to the Privacy Policy

Salam Booking reserves the right to change this Privacy Policy from time to time, and we will notify you of any updates or modifications to this Privacy Policy by posting the new Privacy Policy indicating the date of the last modification or update. Therefore, please review this Privacy Policy periodically for any changes.

Amending and Updating Your Personal Data

You can review, correct, update and edit certain information you previously provided to us at any time by logging into your account and reviewing your account and profile settings. You may also access or request correction of your information by contacting us, and we may need to verify your identity before carrying out your request.

Approval

By reading this Privacy Policy, you agree to the collection, use and disclosure of your personal information as described in this Policy, and if you do not agree to this, please do not provide us with any of your personal information and discontinue the use of our Services immediately.

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact us by email.

Date of Publication: 01/04/2023